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In compliance with the Law on Services of the Information Society and Electronic Commerce , Law 34/2002 (LSSI-CE) we make available to all users and visitors of our website all the information necessary for the correct knowledge of the owners of the website, as well as our rules of use and privacy policy.
1. Domain Ownership and Pharmacy Identification:
Domain: farmacialasgarzas.es
Pharmacy: Farmacia las Garzas
Headline: Maria Librada Martinez Rodriguez Registered number 1848 of the Illustrious College of Pharmacists of Almería.
Administrative authorization number:
CIF: 25991731Y
Address: Avd playa serena nº 154 CP:04740 Roquetas de Mar
Contact phone: 950 532 879 - 659 329 345
Contact email: mlibrada@hotmail.es
Compliance with the GDPR and LOPD Privacy Policy: The owner of the pharmacy in his capacity as The person responsible for the personal data file informs the user and client of this web page of the existence of an automated personal data file called Clients, where the personal data that the user and/or client voluntarily communicate through the different contact forms, emails and registration forms that you find on our website. (Our privacy policy is detailed below.)
2. Contact details of the Health Authority:
Spanish agency of Memedicines and health products:
Phone: 902 101 322
https://www.aemps .gob.es/
https://cima.aemps .es/cima/publico/home.html
Ministry of Health of ANDALUCIA
Phone: 955 01 80 00
https://www.sspa .juntadeandalucia.es/servicioandaluzdesalud/ciudadania/app-salud-andalucia
Illustrious Official College of Pharmacists of Almería
Phone: 950 22 71 66
https://www.cofalmeria .com/
3. Code of ethics:
Our pharmacy is a member and we work under compliance with the code of ethics and Good Practices in Community Pharmacy and Basic Quality Standards and Procedures promoted by the General Council of Official Colleges of Pharmacists of Spain.
4. Object:
The owner makes available to users a platform through which users can access a wide variety of parapharmaceutical, aesthetic and cosmetic products through promotions of a determined duration and at a Spanish national level, subject to the particular conditions included in this document.
The owner reserves the right to carry out modifications and/or updates of these conditions, of which the client will be previously informed for their acceptance or rejection in case they are substantial.
You specifically want to let your Clients and Users that this website is directed exclusively to an audience over 18 years of age.
Additionally, this website has a section specifically for the sale of medicines for human use not subject to medical prescription, for which it has the authorization of the Spanish Agency for Medicines and Health Products, showing the European logo that identifies this website as a pharmacy specially authorized for this purpose
5. How to Buy, Shipping and returns:
The user may determine in the process purchase the type of delivery you want, either home delivery or pick it up directly at the pharmacy.
Expenses you may incur the user, associated with the collection of the products in the selected pharmacy will always be assumed by the user.
When the user determines delivery to address, the products purchased by the user will be delivered to the user at the address that the user has indicated in the form for the purpose of the contracting procedure.
Home delivery is available for shipments within the peninsular territory, excluding: Balearic Islands, Portugal, Canary Islands, Ceuta and Melilla.
We work with different transport agencies and We prioritize the urgent delivery of the orders we receive with the aim that they are received between 24 and 48 business hours after placing the order.
Drug prices shown include applicable taxes.
Orders placed on Saturdays, Sundays and Holidays will be processed the next business day.
5.1.Shipping costs:
Shipping costs may vary depending on the destination, weight and dimensions of the products... although before placing the order, the customer will be informed of the exact shipping costs caused by the order they are placing.
In general, expenses The shipping cost that the client who requests this type of service must assume will be €4.9 (taxes included) for national shipments (excluding islands, Ceuta and Melilla).
Although, special services shipping costs may entail an extra cost for the client such as:
Delivery in less than 2 hours has an extra cost of €2
Heavy Shipping: when shipping exceeds 2 kilos, the additional cost will be €0.4 per kilo (tax included)
Additionally we can offer campaigns and offers through which customers can benefit from discounts of up to 100% of the shipping costs involved in their order. (These offers will in no case be compatible with orders for authorized sale medications over the Internet)
5.2.Prices:
All product prices They are included together with the rest of the description of the products, being publicly accessible, without the need to be registered as a user and are always expressed in EUROS (€).
All prices shown are prices final, expressly including Value Added Tax (VAT), without prejudice to the fact that the user will have detailed information on the price of the product at all times.
5.3.Submission limitations:
The Pharmacy reserves the right If we meet those orders that, in our opinion, are not intended for the final consumer or request an unusually high number of units, we may limit a maximum of ten units per reference. In this case, at the discretion of the Owner, the total or partial cancellation of the order will be carried out, the purchase amount will be refunded through the same means of payment used and the customer will be notified via email from the user account.
5.4.Unauthorized uses:
The Pharmacy reserves the right to cancel the account of the user or registered client, being able to proceed to the resolution of this contract. In particular, cancellation may be made as a client and/or as a user in the event of detecting a breach of any of the contractual obligations, as well as in the event of observing use of the website and/or account contrary to the general terms of use. , the privacy policy of the website and the good faith uses accepted in the sector.
In particular, it is prohibited, and This contract will be considered breached, the registration as cclient or placing orders through this website, regardless of the number and amount, by members of pharmaceutical establishments, parapharmacies or any type of distribution and/or resale channel of the products offered through this website. web page, and/or any person directly related to them.
5.5.Guarantees and returns:
The Pharmacy warrants that all Products offered are original products of the brand, with a manufacturer guarantee and without any defect, counting on their legally recognized guarantee periods in Spain.
The customer has the right to make the return of the products purchased within a period of 15 calendar days from the date of receipt of the same.
Pharmacy products (products medicines, not considered medicines), cosmetics, food and beauty are perishable and consumer products and, therefore, do not have a guarantee if they have begun to be consumed or if the expiration period for preferential consumption has elapsed. have established they have a return guarantee protected by law due to their nature of consumer goods. Therefore, once withdrawn from the pharmacy or, in the case of products from the sales platform, delivered to the customer's home, returns will only be accepted in the event of any damage beyond the control of the end customer or factory defect, as long as when the product has not been opened.
Specifically in the case of medicines , as well as certain products considered food, food and phytosanitary supplements, due to the distribution regulations for this type of products and hygiene regulations, it will not be possible to return these products once they have been withdrawn from the pharmacy or once they have been been delivered to the client's home, even when closed and/or sealed. The pharmacy will not be able to accept returns of these products once they have been dispensed and delivered to the customer, except in those cases that have been supplied by mistake, do not correspond to the order or have been damaged during transport. In all cases, these returned products will be destined for destruction, through the existing integrated waste management systems.
However, and given the characteristics of commercial products, customers must bear in mind that these, as they are mostly aesthetic, food and parapharmacy products, have their corresponding expiration dates and preferential consumption, guaranteeing in any case that at the time of purchase commercialization the products have a sufficient period for their consumption.
5.6.Right of withdrawal:
According to the provisions of Under current legislation, the client has the Right of Withdrawal by virtue of which he may return the order received in whole or in part if he verifies that it does not meet his expectations. To communicate your desire to withdraw, you can contact our customer service team through the contact information provided on this website, both by phone and by email, in all cases we will attend to you immediately, you can indicate the product or products you want devolver and we will process your request.
In compliance with regulations on the Right of Withdrawal we provide you with a withdrawal request form, which you could use if you wish, to send us your return request.
Internal link form/ template withdrawal: https://docs.google.com/document/d/1fg_8sDGwSBnZz8cLP8-TVGjd3eujaFzzw5FmP3DvkBI/edit
5.7.Refund:
Refunds and partial voids will result in partial refunds.
The Pharmacy will manage the order of return under the same system that was used for payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund to the Customer's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
5.8.Sale of medicines:
The sale of medicines can only be be done directly from the pharmacy, with the intervention of a pharmacist responsible for dispensing, without the intervention of intermediaries.
We recommend that before performing When purchasing a medication, check that the website where you are going to make the purchase is authorized for this purpose, and can be done through the following link: https://distafarma.aemps.es/farmacom/faces/inicio.xhtml
Under any circumstances the sale may be carried out prior personalized advice by a pharmacist who will answer all questions about the objective of treatment, indications, dosage and method of administration.
All submissions are prepared and supervised by a pharmacist.
Drug prices featured include applicable taxes.
Only the sale of medicines not subject to medical prescription.
Pharmacy will not be able to accept returns of the medicines once they have been dispensed and delivered to the client, except in cases in which the medicine has been supplied by mistake, does not correspond to the order or has been damaged during transport. Returned medicines will always be destined for destruction.
Not offered on the web thermolabile medicines and their shipment is not made.
Scope of distribution is only for mainland Spain.
The supply of medicines from the pharmacy to the address indicated by the user will be the responsibility of the Pharmacy for which the special MRW Clinic courier service is used, specially developed by this courier company to the shipment of medicines.
In the case of Medications without a prescription, the pharmacy may accept returns only in cases in which the medicine has been supplied in error, does not correspond to the order or has been damaged during transport. Returned medicines will always be destined for destruction.
6. Privacy Policy and Legal Aspects
We inform users and clients of this web page the policy carried out regarding the treatment and protection of personal data.
We share your concern about the transfer of personal data on the Internet, that is why we make sure that the data you voluntarily provide through our website will never and under no circumstances be used for any purpose other than that necessary for the provision of the services offered by the web.
In addition, we have on the website The necessary security tools have been installed to guarantee this privacy and confidentiality.
GDPR Privacy Policy Compliance and LOPD for email
Any communication across accounts email address of the pharmacy domain, and where appropriate, any file attached to it, may contain confidential or legally protected information (LOPD15/1999 of December 13), being for the exclusive use of the recipient. There is no waiver of confidentiality or professional secrecy for any defective or erroneous transmission, and its disclosure, copying or distribution to third parties is expressly prohibited without the express authorization of the sender. If you have received a message in error, please notify the sender by sending a message to the relevant email and immediately delete the original message and all its copies.
Furthermore, in compliance with the Law 34/2002, of July 11, on services of the information society and electronic commerce and Organic Law 15/99 on the Protection of Personal Data, we inform you that your email address appears in our files. We are pleased to inform you of your right to oppose, access, cancel or modify your data. If you do not wish to continue receiving our emails, you only have to send an email to the sender of the received email, specifying CANCEL in the subject line and adding the email address where you receive our communications in the body of the message. Consent will be understood as provided as long as you do not notify us of its revocation.
Only the realization of transfers or communications of data that by reason of article 11.2.c. of Organic Law 15/99 on the protection of personal data (hereinafter LOPD) must be carried out to meet its obligations with the Public Administrations in the cases that are required in accordance with the Legislation in force in each matter at all times and in your case equally, to other bodies such as Judges, Public Prosecutor, Courts, Court of Accounts or Ombudsman.
We also inform the user that any Any other transfer of data that you must carry out will be brought to your attention when so provided by the LOPD, informing expressly, precisely and unequivocally of the recipients of the information, the purpose for which the data will be used, and the nature of the data. the data transferred, or in its case, when the LOPD establishes it, previously the specific and informed unequivocal consent of the user will be requested.
However, we inform the user and to the client that any processing of personal data is subject to current legislation in Spain on data protection, established by the LOPD and its complementary and development regulations. In this sense, it is only responsible for and guarantees the confidentiality of the personal data that the user requests through this web page, not having any type of responsibility regarding the treatment and subsequent use of personal data that may be made by third-party providers. of services of the information society that could access such data by reason of the provision of their services or exercise of their activity.
By third-party service providers of the Information society shall be understood, without limitation, to be those individuals or legal entities that provide the following services: a) Transmission through a communication network of data provided by the recipients of the service. b) Access services to said network. c) Data storage or hosting services. d) Provision of content or information. e) Transport companies and parcel shipments. Likewise, the owner is not responsible for the data processing carried out by third parties that establish hyperlinks on this website, nor for those responsible to whom this website refers its visitors through hyperlinks.
6.1.Privacy Policy Update:
These policies are subject to change, without prior notice whenever it is necessary to adapt it to any legislative, regulatory, jurisprudential, administrative change or with the purpose of adapting said policy to the instructions issued by the Data Protection Agency or legitimate object of the Pharmacy, any modification of Notwithstanding the foregoing, this policy will be published and advertised on the Pharmacy's website and in the policy itself. For all of the above, we recommend users to periodically read these policies in order to be aware of the changes made to them.
7. Cookie Policy
A cookie is a small piece of information sent by a website and stored in the user's browser, so that the website can check the user's previous activity. Its functions include carrying out user control and obtaining information about its browsing and spyware attempts (spyware) by advertising agencies or any other nature. We use cookies to facilitate the use of our website. These are information files that allow us to compare and understand how our users navigate through our website, and thus be able to improve the browsing process. If you do not want to receive cookies, configure your Internet browser so that it deletes them from your computer's hard drive, blocks them orcheck in case of installation of the same. To continue without changing your cookie settings, continue on the website. Cookies can be accepted, deleted or blocked depending on, configuring the browser to do so. Most browsers indicate how to configure your browser so that it does not accept cookies, so that it notifies you each time you receive a new cookie, as well as to disable them. If technical and/or operational cookies are disabled, the quality of the website may decrease or it may cost more to identify you. The 2002 European Union directive on privacy in telecommunications contains rules on the use of cookies. The storage of data (such as cookies) on a user's computer can only be done if; the user receives information about how that data is used; and when the user has the possibility to reject that operation. This article also states that storing data that is necessary for technical reasons is allowed as an exception. For more legal information consult:
DIRECTIVE 2009/136/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of November 25, 2009 by amending Directive 2002/22/EC on universal service and the rights of users in relation to electronic communications networks and services, Directive 2002/58/EC on the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) no 2006/2004 on cooperation in the field of consumer protection.
DIRECTIVE 2009/140/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of November 25, 2009 by amending Directive 2002/21/EC on a common regulatory framework for electronic communications networks and services, Directive 2002/19/EC on access to electronic communications networks and associated resources, and their interconnection , and Directive 2002/20/EC on the authorization of electronic communications networks and services
7.1.Cookies used on this website:
Following Agency guidelines Spanish Protection of Personal Data, we proceed to detail the use of cookies in order to inform you as accurately as possible about it.
7.2.This website uses the following own cookies:
Session Cookies: identification, configuration and registration cookies, for user identification and for the provision of the services requested by the user. They are cookies designed to obtain and store data while the user accesses our website, making it possible to guarantee that users who write comments on the blog, discussion forums and other actions provided by this website are human and not automated applications, thus fighting forms spam.
Analysis Cookies: allow us to calculate the number of users and thus perform measurement and analysis Statistics on the use made by users of the service. To do this, your browsing on our website is analyzed in order to improve the offer of products or services.ios that our page offers you.
Browsing Cookies: that collect information about the use that visitors make on our website, the object being to improve the operation of our website. Functional Cookies: that allow to remember information and the most personal characteristics. By visiting our website, you are accepting the installation of these cookies on your device.
7.3.This website uses the following third-party cookies:
Google Analytics: Google Analytics Stores cookies to compile statistics on traffic and volume of visits this. By using our website you are consenting to the processing of information about your person by Google. Therefore, consequently, the exercise of any right in this regard must be done by communicating directly with Google. Google Analytics will not collect personal information about users.
Social networks: By using the social registry, you authorize the social network to store a Persistent cookie. This Cookie makes it possible to remember your identification in the web service. This Cookie can be deleted, and you can also cancel the access permissions of the services from the privacy settings of the social network in use. Each social network uses its own cookies, making it possible for you to share different content by clicking on share or like buttons, thus being able to interact with the content of different social networks. As regards the conditions of use of these cookies, as well as the information they collect, they are regulated by the privacy policy of the specific social network.
Deactivation or deletion of cookies: At any time you can exercise your right to deactivate or delete cookies from this website. These actions will be performed differently depending on the browser you are using. We indicate below the following links, where you can find more information about the different browsers:
- Chrome: http://support.google.com/chrome/bin/answer .py?hl=en&answer=95647
- Internet Explorer: http://windows.microsoft.com/es-es/ windows7/how-to-manage-cookies-in-internet-explorer-9
- Firefox: http://support.mozilla.org/es/kb/enable -and-disable-cookies-that-we-sites
- Safari: http://support.apple.com/kb/ph5042</ span>
Additional notes: we don't responsible neither for the veracity nor the content of the privacy policies that third parties may have in this cookie policy. Browsers are the means that are responsible for storing cookies, and it is from this place where your right to deactivate or eliminate them is carried out or must be carried out. We cannot guarantee the correct or incorrect function of cookies by parts of the aforementioned browsers. With regard to Google Analytics cookies, we store cookies on servers in the United States, committing ourselves not to share them with third parties, except in those cases that are necessary for the proper functioning of the system or when required by law. Google Inc. It is a company that guarantees that the data that has been transferred will be protected in accordance with current European regulations. Google will not save your IP address. For any other questions or queries about our cookie policy, do not hesitate to contact us.
8. Place of contract and applicable jurisdiction:
The Courts and Tribunals will be those established by the applicable legal regulations in matters of competent jurisdiction . The contracting conditions are governed by Spanish legislation. In the event of a dispute, which may arise from the purchase conditions or from the action of the purchase procedure itself, the parties, in the event that a consumer intervenes as a party, submit to the Courts for the resolution of conflicts that may arise and Courts of the domicile of the consumer and user.
8.1.Access to dispute resolution platform:
In compliance with the regulations of the European Union (EU) nº 524/2013 of the European Parliament and Council of May 21, 2013 we provide the access link to the online dispute resolution platform of the European Union. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
8.2.Escape clause:
All clauses or ends of This contract must be interpreted independently and autonomously, the rest of the stipulations not being affected in the event that one of them has been declared null by a judicial sentence or final arbitration resolution. The affected clause or clauses will be replaced by another or others that preserve the effects pursued by the conditions of use.
9. Scope of drug coverage:
Spain, Andorra, Gibraltar and Portugal . The following restrictions must be taken into account when transporting medicines in the following areas:
GIBRALTAR: In the case of shipping to Gibraltar (ie destination Gibraltar), For transport, the sender must contact the customs agent on the telephone numbers provided.The client's Agency will visit before making the shipment, and present the invoices and documentation corresponding to the content since until the customs agent has the approval from the PIF (Border Inspection Service in Algeciras), it could not be sent. In the case of wanting to issue a shipment from Gibraltar (that is, Gibraltar origin), only the transport of documents is allowed and not samples.
ANDORRA: From Andorra, or to this country, there are also restrictions published by the Spanish Agency of Medicines and Health Products, in the manner regulated by Circular 1/2008, which must be resolved through the client's Agency before shipping this type of product.
10. Medicine delivery:
We use the service of MRW Clinic, specific solutions. Collection at the pharmacy and hand delivery to the customer in 24 hours, without intermediaries. Deliveries are made from Monday to Friday from 9:00 a.m. to 7:00 p.m.
Orders placed on Saturdays, Sundays and Holidays will be processed the next business day.
MRW Clinic is the exclusively designed solution to cover the needs of urgent transport for pharmaceutical material. All shipments made through the MRW Clinic carry a differentiating sticker with the aim of guaranteeing greater care in handling, together with state-of-the-art technology applied to shipment tracking.
11. Medication transport conditions:
The transport of medicines from the dispensing pharmacy to the address indicated by the user will be the responsibility of the pharmacy.
The supply of medicines from the pharmacy office to the address indicated by the user will be the responsibility of FARMACIA LAS GARZAS
12. Medication return:
In the case of Drugs without prescription, the pharmacy may accept returns only in cases in which the medication has been supplied in error, does not correspond to the order or has been damaged during transport. Returned medicines will always be destined for destruction.
13. Use rationMedications:
The pharmacist should assess the relevance or not of dispensing, especially in response to requests for quantities that exceed those used in usual treatments, frequent or reiterated requests, which indicate the possibility of misuse or abuse of the medicines being sold.
14. Protection of personal data:
In accordance with the provisions of the articles 5, 6 and 11 of Organic Law 15/1999, on the protection of personal data and article 12 of its implementing Regulations, approved by Royal Decree 1720/2007, we inform you that your personal data, as well as those of the SENDER and RECIPIENT of the service, will be included in files owned by companies of the MRW Group and its franchises (www.mrw.es/oficinas.asp) and will be processed for the purpose of managing the transport services contracted and Accounting and administrative management of clients. The personal data collected will be transferred to the companies of the MRW Group and its franchises (www.mrw.es/oficinas.asp) exclusively for the fulfillment of the aforementioned purposes. Likewise, the COUNT data will be processed for the purpose of carrying out surveys in order to improve the services and their quality, as well as to keep you informed about the services and promotions of the MRW GROUP related to the transport sector and related activities. The client can exercise the rights of access, rectification, cancellation and opposition of their data by sending an email to lopd@mrw.es accompanying a copy of their ID. If you only wish to oppose the processing of your data for promotional purposes, you must communicate it by email to the same email account lopd@mrw.es.
15. Holiday information:
Open 365 days from 09:00 to 22:00.